As each Taylah Made Co case is made to order, please allow up to 5 business days for your order to be created before dispatch.

Personalised and pet portrait cases may require up to 7 business days before dispatch.

During launches, sales and busy holiday periods, processing times may be slightly longer. Any significant delays will be communicated where possible.

Once your order has been made and dispatched, delivery times will depend on your location and the shipping service selected at checkout.

Please note that processing times are separate from shipping times. You’ll receive tracking information by email once your order is on its way.

For more information, please see our Shipping Policy

Standard shipping within Australia is a flat rate of $12.95.

Any shipping promotions or free shipping offers available at the time of purchase will be displayed at checkout.

Yes! Once your order has been packed and dispatched, you’ll receive an email containing your tracking information so you can follow your order on its way to you.

Please allow a little time for tracking information to update after your parcel has been lodged.

Yes. Our phone cases are MagSafe compatible, allowing you to use compatible MagSafe chargers and accessories without removing your case.

Our cases currently come in aglossy finish, giving your design a smooth, vibrant and polished look

.

Our cases are designed to combine style with everyday protection. They feature a protective construction designed to help protect your phone from everyday bumps, scratches and minor drops.

While our cases provide everyday protection, no phone case can guarantee against damage in every situation, particularly from significant drops or impacts.

We do our best to represent our designs and colours as accurately as possible. However, colours may vary slightly between your screen and the finished product due to differences in screen settings, lighting and the printing process.

As each case is individually made, very slight variations may also occur. These differences are not considered faults.

Each Taylah Made Co case is individually made and finished by us in Australia using carefully sourced components.

Our designs are created and applied in-house rather than our finished cases arriving pre-printed.

Select your preferred personalised design and enter the requested personalisation details on the product page before adding your case to cart.

Please carefully check all spelling, names, initials and other details before placing your order, as your case will be created using the information you provide.

Personalised products may take up to 7 business days to be made before dispatch.

Upload the requested photo of your pet and provide any other details requested on the product page when placing your order.

For the best result, choose a clear, well-lit photo where your pet is visible and not heavily obstructed.

Your portrait will then be created from the image supplied and incorporated into your chosen case design. Pet portrait cases may take up to 7 business days to be made before dispatch.

Because our products are made to order, we begin preparing orders as soon as possible.

If you need to change or cancel your order, please contact us at hello@taylahmadeco.com.au as soon as possible. We’ll do our best to help, but changes or cancellations cannot be guaranteed once production has begun.

Personalised items cannot generally be changed or cancelled once the personalisation process has started.

As our cases are made to order, we generally do not accept returns or exchanges for change of mind.

Personalised and custom-made products cannot be returned for change of mind.

This does not affect any rights you may have under Australian Consumer Law if your product is faulty, damaged or otherwise does not meet a consumer guarantee.

Please see our Returns & Refunds Policy for full details.

If something isn’t right with your order, please contact us at hello@taylahmadeco.com.au as soon as possible and include your order number, a description of the issue and clear photos showing the problem.

We’ll review the issue and work with you to provide an appropriate solution in accordance with our Returns & Refunds Policy and Australian Consumer Law.

Please carefully check your phone model before placing your order, as cases are made specifically for the model selected.

If you realise you’ve selected the wrong model, contact us at hello@taylahmadeco.com.au as soon as possible. If production has not yet begun, we’ll do our best to update your order.

Once a case has been made for the model selected, we may not be able to offer an exchange for an incorrect selection.

On your iPhone, go to Settings → General → About and look for Model Name.

Please check this carefully before ordering, particularly as some iPhone models are very similar in size but require different cases.

We love creating something a little more personal! If you have an idea that isn’t currently available on our website, you’re welcome to contact us at hello@taylahmadeco.com.au.

We can’t guarantee that every custom request will be possible, but we’re always happy to see what we can do.

To keep your case looking its best, gently clean it with a soft, slightly damp cloth when needed.

Avoid harsh chemicals, abrasive cleaners and prolonged exposure to excessive heat or direct sunlight. Normal wear may occur over time depending on use.

You can contact us through our Contact Us page or email us at hello@taylahmadeco.com.au.

We’ll get back to you as soon as we can.