Refund policy

Returns & Refunds Policy

At Taylah Made Co, each order is carefully prepared and made with care. Please review your order details, including your selected phone model and any personalisation, before completing your purchase.

Change of Mind

Taylah Made Co does not offer returns, exchanges or refunds for change of mind. This includes selecting the incorrect phone model, colour, design or other product option at checkout.

Please check all product and order details carefully before placing your order.

Personalised & Custom-Made Products

Personalised and custom-made products, including name, initial and pet portrait designs, are created specifically for you and cannot be returned or exchanged for change of mind.

Please ensure all names, initials, spelling, images and other personalisation details supplied with your order are correct.

We are not responsible for errors contained in information or images supplied by the customer. However, this does not affect your rights where the finished product itself is faulty, damaged or does not match the product or personalisation ordered.

Cancellations & Order Changes

If you need to change or cancel an order, please contact us as soon as possible after placing your order.

We will do our best to accommodate requests; however, because products may be made or prepared specifically for your order, changes or cancellations cannot be guaranteed once production has commenced.

This does not limit any rights you may have under the Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, or you receive an item different from what you ordered, please contact us as soon as reasonably possible after receiving your order.

Please provide your order number, a description of the issue and clear photographs showing the product and the problem so we can assess the issue.

Where a product does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Handmade & Colour Variations

As Taylah Made Co products are individually produced, minor variations may occur between products.

Colours may also appear slightly different in person compared with how they appear on different screens and devices. Minor variations that are inherent to the handmade or printing process are not necessarily considered faults. This does not exclude your rights where a product fails to meet a consumer guarantee under the Australian Consumer Law.

Please see our Colour Disclaimer for further information.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

If a product has a major problem, Australian Consumer Law may entitle you to choose a refund or replacement. Remedies for minor problems may differ depending on the circumstances. 

Contact Us

For return, refund or order enquiries, please contact us at:

Email: hello@taylahmadeco.com.au