Shipping policy
Last updated: 2 September 2026
Thank you for shopping with Taylah Made Co. We carefully prepare each order before it makes its way to you. Please read the information below regarding processing, shipping and delivery.
Processing Times
Our standard processing times are:
Standard phone cases: approximately 3–5 business days before dispatch.
Personalised and custom-made cases: approximately 5–7 business days before dispatch. This includes name, initial, pet portrait and other custom designs.
Processing times are estimates and begin once your order has been successfully placed and payment has been received.
During sales, new product launches, promotional periods, public holidays and other periods of high order volume, processing times may be longer than usual. Where possible, any significant processing delays will be communicated through our website or directly to affected customers.
If your order contains products with different processing times, your order will be dispatched together once all items are ready.
Orders containing ready-to-ship and pre-order items
If your order contains both ready-to-ship and pre-order items, your complete order will be dispatched together once all pre-order items are available.
Ready-to-ship items will not be sent separately. If you would like your ready-to-ship items dispatched sooner, please place them in a separate order. Separate shipping charges will apply.
Shipping Rates
Taylah Made Co currently offers flat-rate standard shipping within Australia for $12.95 AUD per order, unless otherwise stated at checkout or as part of a promotion.
Any free or discounted shipping promotions will be subject to the conditions stated with the relevant offer.
Delivery Times
Delivery times are in addition to our processing times and begin once your order has been dispatched.
Estimated delivery timeframes provided by the shipping carrier are estimates only. Delays caused by postal or courier networks, severe weather, peak periods or other circumstances outside our reasonable control may occur.
Where tracking is available, tracking details will be provided after your order has been dispatched.
Shipping Addresses
Please ensure your shipping address is complete and correct before submitting your order.
If you notice an error in your shipping details, please contact us as soon as possible at hello@taylahmadeco.com.au.
We will do our best to update your details before dispatch; however, changes cannot be guaranteed once an order has been shipped.
Additional postage or other reasonable costs resulting from an incorrect or incomplete address supplied by the customer may be payable by the customer, where permitted by law.
Returned to Sender
If an order is returned to us because of an incorrect or incomplete address, failure to collect the parcel, or another delivery issue attributable to the recipient, we will contact you to arrange redelivery.
Additional shipping charges may apply before the order is resent, where permitted by law.
Lost, Delayed or Damaged Parcels
If your tracking shows an unusual delay, your parcel appears to be lost, or your order arrives damaged during transit, please contact us at hello@taylahmadeco.com.au and we will assist you.
For damaged deliveries, please retain the packaging and provide clear photographs of the parcel and affected products where reasonably possible, as these may be required when investigating the issue.
Nothing in this policy limits any rights or remedies you may have under the Australian Consumer Law.
International Shipping
Taylah Made Co currently ships within Australia only.
If international shipping becomes available in the future, applicable destinations and rates will be displayed at checkout.
Contact
For questions regarding shipping or an existing order, please contact us at: