Terms of service
Last updated: 2 September 2026
Welcome to Taylah Made Co. These Terms of Service apply to your use of our website and to purchases made from Taylah Made Co.
By accessing our website or placing an order with us, you agree to these Terms of Service. Please read them carefully before making a purchase.
1. About Us
Taylah Made Co is an Australian online business offering phone cases and related products, including personalised and custom-made designs.
For any questions, please contact us at hello@taylahmadeco.com.au.
2. Products
We make every effort to accurately display and describe our products, including their designs, colours and features.
As some Taylah Made Co products are individually produced, minor variations may occur between products.
Colours displayed on your screen may also vary from the physical product due to differences in screens, display settings, photography, printing and the production process.
Please refer to our Colour Disclaimer for further information.
3. Phone Model Selection
Customers are responsible for selecting the correct phone model and product options when placing an order.
Please check your phone model carefully before completing your purchase. Taylah Made Co is not required to provide a return, exchange or refund where an incorrect model or option has been selected due to customer error, subject always to your rights under the Australian Consumer Law.
4. Personalised & Custom Products
When ordering a personalised or custom-made product, you are responsible for ensuring that all information and materials you provide are correct and suitable for your order. This includes names, initials, spelling, photographs and other personalisation details.
Where you provide photographs, images or other content for a personalised product, you confirm that you have the right or permission to provide and use that material for this purpose.
We may decline content that we reasonably consider unlawful, infringing, offensive or otherwise inappropriate for reproduction.
Personalised and custom-made products cannot be returned or exchanged simply because you change your mind. This does not affect your rights under the Australian Consumer Law where a product is faulty or otherwise fails to meet a consumer guarantee.
5. Orders
After placing an order, you should receive an order confirmation using the contact details provided at checkout.
We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, there has been an obvious pricing or listing error, we reasonably suspect fraudulent activity, or we cannot reasonably fulfil a custom request.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled item or order as appropriate.
6. Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible at hello@taylahmadeco.com.au.
We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once preparation or production has commenced, particularly for personalised or custom-made products.
Nothing in this section limits any rights you may have under the Australian Consumer Law.
7. Pricing & Payment
All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.
Prices, promotions and product availability may change from time to time. Any changes will not affect orders already accepted by us, except where required by law or where an obvious error has occurred.
Payment must be made using one of the payment methods available at checkout.
8. Promotions & Discount Codes
Promotions and discount codes may be subject to additional conditions, including expiry dates, minimum spends or product exclusions.
Unless otherwise stated, discount codes cannot be combined with other offers and cannot be applied retrospectively to an order that has already been placed.
We reserve the right to withdraw or amend a promotion where reasonably necessary, subject to applicable law.
9. Shipping & Delivery
Processing and delivery estimates are provided as a guide and are not guaranteed unless expressly stated otherwise.
Once an order has been dispatched, delivery may be affected by circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate shipping information at checkout.
Please refer to our Shipping Policy for further information.
10. Returns & Refunds
Returns, refunds, faulty products and order issues are handled in accordance with our Returns & Refunds Policy and your rights under the Australian Consumer Law.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.
11. Intellectual Property
Unless otherwise stated, the content on the Taylah Made Co website, including our branding, original designs, graphics, photographs, text and other content created by or for Taylah Made Co, is owned by or licensed to Taylah Made Co and is protected by applicable intellectual property laws.
You must not reproduce, copy, distribute, sell or commercially exploit our content without permission, except where permitted by law.
12. Website Use
You must not use our website for any unlawful purpose or attempt to interfere with the operation, security or functionality of the website.
Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and services online.
13. Third-Party Services
Our website may use or link to services operated by third parties, including payment providers, shipping providers and social media platforms.
Your use of third-party services may also be subject to the relevant third party’s terms and privacy practices.
14. Privacy
Your personal information is handled in accordance with our Privacy Policy and applicable privacy laws.
15. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms of Service is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
16. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, products or legal requirements.
The current version will be published on our website with the updated date.
17. Contact
If you have any questions about these Terms of Service, please contact: